Certificato da Microsoft Certificato da Apple

IT Support

We provide IT assistance for facilities at all levels and for all needs.
Yours, too.

IT
Support

System support in Microsoft Windows, Linux and Apple Mac OS environment?

Purelab’s IT division has been involved in IT consulting, design, development and integration of hardware and software systems for more than 10 years, providing a complete 360-degree service to its clients.

The staff is constantly trained to respond to any new needs and act pro-actively to provide high-quality service at a sustainable cost, so that the client can focus their resources solely on their business.

For SMEs that do not have an in-house IT department, we take care of fully managing and maintaining the IT infrastructure (CED, Clients and peripherals).

For large companies, national and multinational, we support the existing IT manager by working side by side, in the implementation of specific expansion, consolidation, upgrade or migration projects.

PurePlan.Everything your IT facility needs.In 4 steps.

01Analysis

We analyze your IT infrastructure.

02Definition

We activate the most appropriate IT support plan for your facility.

03Implementation

We define on-site and remote modes of intervention so that we can offer you support on all your devices: PCs, Macs and tablets.

04Result

We let you sleep soundly.

Total computer assistance

We want you to sleep soundly, which is why we offer full IT support services at every level. This means always counting on our availability, relating to a single point of contact and being able to devote yourself to your own activities.

From our offices in Treviglio and Milan, we provide you with fast and effective technical support on site (in Milan, Bergamo, Brescia and province and in the areas covered by the service) and remotely.

Purelab introduces you to the benefits of IT support service including design, maintenance and upgrading of your system. We offer a flexible and comprehensive service, ensuring emergency response times, telephone help desk and constant monitoring of your IT infrastructure.

On-site directly at our customer’s place of business or home by trained and certified personnel.

On-line through a secure remote connection that allows us to control the client’s devices (servers, notebooks, PCs) remotely, quickly and at no extra cost.

On-centre at our laboratory, for all interventions that require specific equipment and instrumentation.

On-phone over the phone, directly contacting a reference technician who will guide and support you in troubleshooting (consultations, configurations and verifications).

Pick-up and return The service of picking up, repairing, configuring, and returning PCs, notebooks, and computing devices in general, wherever and whenever you want.

Choose the intervention and support plan that best suits your company’s needs.

SUPPORT BRONZE

Standard

A computer support contract that allows you to enjoy support from qualified technicians at a competitive and economical cost, through scheduled intervention, for computer support at every level, from 9:00 a.m. to 6:00 p.m. every working day.

Explore more. Contact us.

SUPPORT SILVER

Standard

A computer support contract that allows you to enjoy support from qualified technicians, for computer support at any level, in the shortest possible time by the next business day after the request, from 9:00 am to 6:00 pm every business day.

Explore more. Contact us.

SUPPORT GOLD

Standard

An IT support contract that allows you to enjoy support from qualified technicians, for IT support at every level, in the shortest possible time within 4 hours of request, 24/7, 365 days a year.

Explore more. Contact us.

All our contracts include periodic interventions both remotely and on-site, telephone and online support.

Purelab is an official reseller of Microsoft 365 Business, Enterprise, and Copilot cloud suites.

Work more productively with full installed versions of Office applications across all your devices, as well as Sharepoint and Artificial Intelligence and online file storage and sharing services.

Rental and sale
hardware/software

Purelab is a Value-Added Reseller of IT products and solutions from leading market players, with a range that includes Servers, Notebooks, PCs and Peripherals, Storage, Networking, Firewall & Security and VoiP & Unified Communication.

Our customers are supported at every stage of the purchasing process by experienced staff who ensure effective, efficient and personalized service.

We have no contractual constraints or sales targets to meet by brand, but on this page you will find some of the major brands we like to work with.

Request a dedicated quote now.

Our services

01.

24/7 on-site and remote IT support

02.

IT fleet management

03.

Fault prevention, proactive monitoring and scheduled service

04.

PC and notebook repair

05.

Apple Device Repair

06.

Virtualized environments (Hyper-V, WM Ware) and dedicated servers

07.

E-mail server

08.

Installation, consulting, maintenance of enterprise networks

09.

Installation of wireless networks (WiFi) and hotspot systems

10.

Vendors management

11.

RMA and warranty management

12.

Hosting, e-mail and PEC

01.

Certified structured wiring

02.

VOIP and Phone Systems

01.

Cyber Security

02.

Business Continuity

03.

Firewall and content filtering

04.

Antivirus and antispam

05.

Backup and cloud backup

06.

Disaster Recovery

07.

Data Wiping and data recovery

01.

Server and PC sales and rental

02.

Printer sales and rental

03.

Software sales

Flexible and comprehensive services, guaranteed emergency response times, help desk and constant monitoring of your IT infrastructure.

Purelab.it is rated on Google
4.8

Settori in cui operiamo

Un team al tuo servizio

Professional services

Law firms, Professional accounting and tax firms.

Logistics and Transportation

We provide transportation and logistics companies with the best solutions to ensure speed and reliability of IT systems for their customers.

Non-Profit and third sector

You generate a positive impact in the world, and we help you. We support organizations of all sizes in their digital transoformation.

Entertainment & Media

We help the media and entertainment industry achieve better results through valuable and secure tools for productivity, creative collaboration, and teamwork anywhere, anytime.

Industrial manufacturing

We support Italian companies and SMEs in the manufacturing sector through consulting services and advanced and innovative technological solutions.

Pharmaceuticals & life sciences

We offer services for the design and management of IT and digital workplace architectures, cloud solutions, cybersecurity, and support for platforms that host your ERP in the pharmaceutical and medical fields.

Banking and Insurance

We offer the banking and insurance industry modern IT systems and professional support at every level.

Real estate

Real estate franchises or independent agencies rely on us for their digital transformation.

Healthcare

We offer new technologies for digitizing the health care system, supporting professionals in the public and private sectors.

Fashion

From the onboarding of a new employee, to the complete renewal of ‘IT hardware, we support fashion companies with 360-degree assistance.

Ingegneria and Architettura

The ideal support for your design or architecture studio. Entrust us with your workstations or render farm.

Retail and Consumer

We provide IT support for chains and stores through multilingual teams, available 7 days a week.

IT Support

PurePlan.Everything your IT facility needs.In 4 steps.

01Analysis

02Definition

03Implementation

04Result

Choose the intervention and support plan that best suits your company’s needs.

SUPPORT BRONZE

SUPPORT SILVER

SUPPORT GOLD

Purelab is an official reseller of Microsoft 365 Business, Enterprise, and Copilot cloud suites.

Rental and sale
hardware/software

Our services