Purelab Tech^PRO
IT Support All-Inclusive

A Managed Service Provider (MSP) is a provider of its own and third-party IT services that provides managed services, such as IT support and maintenance, to organisations. MSPs typically manage and maintain the IT infrastructure and IT systems of their customers, allowing for better control and cost savings than traditional in-house IT departments.

An MSP such as Purelab can help organisations reduce IT costs, increase efficiency by providing enterprise-class support, and free up valuable internal staff time. MSPs also provide expertise and experience in areas of IT that may not be available in-house and can help organisations stay up-to-date with the latest technologies and security threats.

Technology: Choosing Purelab means faster access to new technologies. We will upgrade and suggest more advanced solutions.

Expertise: Purelab will always have specialised, trained and up-to-date staff, without the need to hire dedicated staff in-house.

Upgrading: Purelab will keep your system up-to-date, scheduling interventions over time.
Monitoring: Staff will actively monitor your IT infrastructure, intercepting issues and resolving them without notification from you.

Security: specialised staff, continuous updates, proactive monitoring and state-of-the-art technology will ensure greater security.

Scalability: if a server’s capacity or storage space is insufficient for your company’s needs, we will be able to upgrade within hours, sometimes minutes.
Savings: management and upgrade costs will already be part of the contract between the two parties. In addition, proactive monitoring and scheduling of interventions will significantly decrease the time invested in maintenance and support, and also down and offline times.

Relying on Purelab as a Managed Service Provider means obtaining the services and benefits of an IT department but in an outsourced manner. Through the services provided by Purelab, companies can improve their business processes, optimising and accelerating their business. Purelab is the partner that develops innovative solutions by proactively responding to its customers’ needs.

The cost of our services can vary depending on the needs and size of the organisation. In many cases, organisations can save money by using our managed services, which are often cheaper than in-house IT departments.

It is difficult to communicate a standard amount because it varies depending on the services and the objectives the business needs. Purelab PRO-FLAT is a fixed monthly fee service, calculated according to the number of workstations and/or services that the customer intends to entrust to us. Our basic support plan is worth less than the cost of one coffee per day per endpoint.

It is delivered through a FLAT pricing model with recurring fees, a subscription-based sale (i.e. like Netflix and Spotify!) that allows you to pay for technology not for ownership but for the actual use you can make of it to achieve your business goals.

Small and medium-sized enterprises (SMEs) typically have limited IT skills and equipment but, at the same time, want to benefit from the productivity gains that can be ensured by increased use of digital technologies. Partnering with Purelab can enable SMEs to handle particular peak times with more agility without the need for costly investments in hardware and software. Thus responding to the needs of those customers looking to move from initial capital expenditure to an ongoing operational expenditure model.

Large enterprises may be interested in using the services of Managed Service Providers, first and foremost to cut IT-related costs. But also to enjoy the benefits of new platforms, technologies and infrastructures in a shorter time frame than in-house projects.

Purelab offers monitoring and reporting services to help organisations understand the performance of their IT infrastructure and systems. These services can help organisations identify potential problems before they become serious.

With a ‘classic’ IT support service:

• You only call him when you already have a problem
• Work on call and they will invoice you for the hours worked, (and someone will have to check the costs…)
• Total lack of budget control
• Incompatible with Smart Working

With the Purelab Tech^PRO service:

• We will take care of all problems, even before you know it, through proactive 24/7 monitoring.
• We will always work with the objective of prevention, and will therefore ask you for a fixed monthly amount related to your infrastructure.
• You will have IT budget forecasting skills and full control over expenditure.
• Services are delocalised and fully compatible with Smart Working.

We have consolidated experience with SMEs, our typical customer is in fact an SME that has 2 to 100 workstations and does not want to spend huge budgets on IT infrastructure, servers, etc. etc. and therefore chooses to completely outsource the service but with the aim of preserving maximum security and productivity. Our services are also easily adapted to the needs of freelancers and medium-sized companies.

Our team of qualified technicians is ready to provide you with assistance and advice for all your needs, Monday to Friday from 9 a.m. to 6 p.m., but we also offer 24/7 on-call and emergency services on public holidays.

Purelab offers its IT technical support service throughout the Lombardy region.
We are also able to provide support in the city of Rome.

The NIS2 Directive (Network and Information Security Directive 2) is an EU regulation that came into force on January 16, 2023, which strengthens cybersecurity requirements for organizations operating in critical sectors such as energy, transport, digital infrastructure, banking and healthcare.

The NIS2 Directive (Network and Information Security Directive 2) is an EU regulation that came into force on January 16, 2023, which strengthens cybersecurity requirements for organizations operating in critical sectors such as energy, transport, digital infrastructure, banking and healthcare.

The NIS2 Directive applies to a wide range of organizations, including:

– Essential Service Operators (ESOs) in sectors such as energy, transport, water, waste water, waste and healthcare
– Digital Service Providers (DSPs) such as online platforms, search engines and cloud computing services
– Public sector entities

NIS2 compliance obligations vary depending on the industry and size of the organization. However, in general, organizations will need to:

– Implement risk management measures to identify and mitigate cyber risks
– Adopt security measures to protect their systems and data
– Notify security incidents to the competent authorities
– Have business continuity plans to ensure resilience to IT disruptions

Purelab is an IT company based in Treviglio (Bergamo) with experience in implementing IT security and compliance measures. We can help your organization comply with NIS2 by providing:

– Cybersecurity risk assessments and gap analysis
– Development and implementation of NIS2 compliance plans
– Implementation of technical and organizational security measures
– Cybersecurity awareness and training for employees
– Ongoing monitoring and support for compliance

Purelab has a team of cybersecurity experts with a deep understanding of the NIS2 Directive. We offer tailored and affordable solutions to help organizations of all sizes comply with NIS2 requirements.

Contact us today to learn more about how we can help you comply with NIS2 and protect your organization from cyber threats.